Crafty Places LLC ("we" and "us") is the operator of (https://craftyplaces.com)
("Website"). By placing an order through this website you will be agreeing to
the terms below for shipping. This shipping policy is provided to ensure both parties the buyer and the seller are aware of and agree upon this arrangement to mutually protect and set expectations on our service and our shipping procedures.
1. General Overview Of Shipping Policies
Subject to stock availability. We maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and then contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Please visit http://craftyplaces.com/returnpolicy for information about returns and refunds.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Crafty Places LLC will happily accept returns due to change of mind as long as a
request to return is received by us within 10 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
(Crafty Places) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
3.2 Warranty Returns
Crafty Places LLC will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Crafty Places to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. Also due to Covid 19 there may be other unforseeable delays. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Ship Time
Orders are usually shipped within 2 business days of payment of order
Our shipping station operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. We keep you informed every step of the way where your package is and when it will arrive.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been shipped. There is a preparation process right before your product/products are shipped that we are able to accept delivery address changes.
4.5 P.O. Box Shipping
Crafty Places LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will ship the in-stock items immediately and
contact you about shipping the remaining items once in stock or if you desire a refund and we will process a refund for the items that we not fulfilled due to being out of stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can track your order and either issue a refund or attempt to rectify the shipping issue.
5. Shipping Tracking Details and Information
Once product has been shipped, customers will receive a tracking link from our shipping provider, which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a package is damaged in-transit, if possible, please reject the
package from the shipping provider and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service with next steps. We can provide assistance with this issue.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Crafty Places
encourage you to be aware of these potential costs before placing an order with
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Crafty Places at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
If you change your mind before you have received your order, we are able to
accept cancellations at any time before your order has been shipped. If an
order has already been shipped, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as our shipping provider has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org